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Forum Posts

TV guide issue on the EE TV app on mobile and Apple TV devices

There has been an issue this morning where the TV guide on the EE TV app has been showing errors. This was fixed pretty swiftly, but if you are still seeing errors, you'll need to exit and restart the app on your device.  Thanks, Nick

NickBS by EE Community Manager
  • 292 Views
  • 0 replies
  • 2 Helpful

New user of EETV

We recently signed up to EE TV “Full Works” package through our BT Broadband account and requested an EE Guide to help install the system since we have been Sky customers for many years.The person who came simply installed the box and registered our ...

HantsLady by Investigator
  • 224 Views
  • 8 replies
  • 1 Helpful

EE TV now tv issues

Hello, can anyone help? I moved over from BT to EE on Wednesday. Broadband is fine. The TV has been a nightmare. I have no now tv channels. I already had a now tv account. Spoke with EE on Wednesday who could see a problem with orders failing. The la...

Zombie7 by Explorer
  • 221 Views
  • 4 replies
  • 0 Helpful

Resolved! TV Pro - intermittent hardware sound

HiI am using a BT TV Pro that I have had since last April and kept it when transferring to EE in February. Since last night and this morning I am receiving an intermittent whirling sound that I fear could be the hard drive. Would I be able to request...

Weerab2024 by Expert Contributor
  • 206 Views
  • 7 replies
  • 1 Helpful

EETV frequently drops out or box switches off

Have recently purchased EE TV Full package and I rarely get to watch a full programme as it s always dropping out, freezing or switching the box off altogether. It’s not just the new channels - it’s all channels that have stopped working. Never had a...

DebenD by Explorer
  • 279 Views
  • 3 replies
  • 1 Helpful

Re: Netflix activation problem

i have same problem just set up on new apple 4k box and went to email to activate netflix and didn't take me to anything to sort

rmanners by Visitor
  • 121 Views
  • 1 replies
  • 0 Helpful

Switched from Bt to Ee

Long story short - phone contract was up with EE, when talking they offered a new deal and cheaper broadband/tv as in with BT and EE. Went ahead with the swap (like for like for new tv/broadband deal) plus a new phone and sim contract. I’ve had the p...

Jas160291 by Investigator
  • 123 Views
  • 5 replies
  • 0 Helpful

Watching Now Tv via the EETV Guide

Got my Full fibre broadband installed today. After a few frustrating hours trying to set everything up i am still having issues with EETV and in particular Now.I have the Now entertainment package and can view channels through the Now app on my TV, b...

Apple TV 6 month trial didn’t kick in

I signed up for EE broadband with EE TV a couple of days ago and decided to include the 6 month Apple TV trial that was on offer. I specifically checked the T&Cs on the EE website, as I’d had an Apple TV 6 month trial before via my mobile contract, a...

PF1749 by Explorer
  • 122 Views
  • 3 replies
  • 0 Helpful

Can’t wait live TV on EE TV app

Why can’t I watch live tv on the EE TV app on my iPad? I have recently changed from sky to EE as it was supposedly a better deal!