Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5589 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3719 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 154060 Views
  • 0 replies
  • 111 Helpful

Resolved! Scam? Or legit

Hi. I had a message come up saying i was chosen for a free iphone 12, i assume this is a scam?   this is the link, please can you advise?   [mod edit: removed to ensure safety]

TaraShaf by Visitor
  • 1442 Views
  • 1 replies
  • 1 Helpful

DPD Delivery Hoax Text?

Hello, I ordered a phone on Friday for delivery. I keep getting DPD text messages from -EE- (that is how it appears on my phone) with different updates than what I am being advised from EE customer services. I have heard there are many hoaxs around a...

Dottykc by Visitor
  • 1138 Views
  • 3 replies
  • 1 Helpful

Flubot Scam

Despite EE not having any warnings on their homepage like other providers it seems we are now getting attacked by the Flubot scam. If you are on Android then delete texts that come from DHL who suggest they have a delivery for you and tempt you to do...

IaMa by Visitor
  • 1206 Views
  • 7 replies
  • 3 Helpful

Resolved! Suspected scam email from EE

C͏u͏s͏t͏o͏m͏e͏r ͏I͏D : sara-brown08@hotmail.co.ukW͏e’͏v͏e ͏r͏e͏n͏e͏w͏a͏l ͏i͏s͏s͏u͏e ͏t͏o ͏y͏o͏u͏r ͏m͏o͏n͏t͏h͏l͏y ͏s͏u͏b͏s͏c͏r͏i͏p͏t͏i͏o͏n. ͏I͏t ͏a͏p͏p͏e͏a͏r͏s ͏t͏h͏a͏t ͏s͏o͏m͏e ͏o͏f ͏t͏h͏e ͏b͏i͏l͏l͏i͏n͏g ͏d͏e͏t͏a͏i͏l͏s ͏a͏s͏s͏o͏c͏i͏a͏t͏e͏d ͏w͏i͏t͏h ͏...

Message from 24 9

I’ve had a text from 24 9 (looks like 249 until you click i for info) saying the following: Thank you for using EE Broadband. We'll text you shortly for some feedback about your recent experience. All texts are FREE. To opt-out, please reply with STO...

1631 by Investigator
  • 934 Views
  • 6 replies
  • 0 Helpful

Resolved! EE Bill Payment Has Failed Email

I was just wondering if this is a real email or not  "The payment from your latest bill has failed" Because I know when I need to pay my bill and it isn't due till the 10th 

Screenshot_20210405-155208~2.png

Resolved! Scam?

Hey, just got this text (see below) I signed up for broadband through my account earlier (I already have 3 contracts also) my account is in credit but I had to set up direct debit for the bb although no payment was due to go out. Is it a scam? It did...

Resolved! Suspicious text

I had this text today which said: EE: We were not able to process your most recent bill. Your EE services will be disabled unless your details updated via: [mod edit: removed to ensure safety]   I know it’s a scam but I googled the message and it aut...

Resolved! New scam text

EE: As requested, your phone number is now updated. If you did not make this change, Visit [mod edit: removed to ensure safety] to verify and cancel this request.   Received this text from +447786453643

Vivmac60 by Visitor
  • 1680 Views
  • 1 replies
  • 1 Helpful