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Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by • Former EE Community Manager
  • 5576 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by • Former EE Community Manager
  • 3708 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by • Former EE Community Manager
  • 154039 Views
  • 0 replies
  • 111 Helpful

Resolved! help for parental control with a sim card from utility warehoue

I have a sim card from utility warehoue which is provided by EE. I would like to able to block usage when needed on my daughters phone. UW only offer a block when I call them asking for 1 and calling back to unlock it (which takes an hour), there is ...

becci86 by • Visitor
  • 97 Views
  • 2 replies
  • 4 Helpful

Resolved! Scam

Dear EE team! Yesterday I try to connect on line on the Stansted airport and after that my number was put into scam. I received message from DealHub for my one day free trail and after that I have to send STOP on 65222Help not to be charged. Unfortun...

Snezhy by • Visitor
  • 3475 Views
  • 6 replies
  • 2 Helpful

Genuine or not?

Anyone else having doubts as to whether or not you are engaging in a conversation with a genuine EE employee or not. I ask this question as I had the strangest conversation with someone who claimed to be an EE employee and this person became very abu...

Sym14 by • Explorer
  • 769 Views
  • 3 replies
  • 0 Helpful

Removing Safe Search (without credit card)

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's...

Sensi101 by • Visitor
  • 1538 Views
  • 7 replies
  • 2 Helpful

Resolved! Had a call from 0191 429 0924

Is this number an official EE number. I got a call while working so signal was bad and they couldn’t hear me. But they said they was from EE and sent me a pin to my email? Had a call back since but was worried to awnser 

Parental control

How do u turn of the parental controls on my pay as u go mobile. Can seem to find it on the app

EE cyber security

Hi why I cannot login in my ee cyber security, isn't showing even the page for EE cyber security, although i have for free this add ons.thanks

Mihai22 by • Explorer
  • 77 Views
  • 3 replies
  • 0 Helpful
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