Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 13742 Views
  • 7 replies
  • 9 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9423 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 39471 Views
  • 27 replies
  • 21 Helpful

Resolved! Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

problem to change PAYG plan

One month ago, I bought an EE PAYG sim card. Today, I have received a text from 150 that said:IMPORTANT: you need £15.00 for your SIM Local Pack to start automatically. Please top up on ee.co.uk/myee. Until then standard rates apply: 40p/min & 20p/te...

aloha26 by Explorer
  • 139 Views
  • 4 replies
  • 3 Helpful

£5 Everything Pack

HelloCan anyone confirm if the £5 Everything Pack is still available?  I am an existing customer and still have it, but when trying to get my daughter signed up to the £5 Everything Pack, the cheapest I can find is the £10 Subscription Pack and there...

Resolved! How can i access live chat?

I would like to contact with EE but using live chat. I cannot find live chat neither using website or mobile app.What did happen with live chat?

olavo by Investigator
  • 154 Views
  • 1 replies
  • 2 Helpful

Resolved! Going to USA

Hi, I am planning to go to New York soon and want to order Uber and use WhatsApp,  what pack do I need to do ? I tried looking at website but found it difficult to find the information I needThanks

Missing credit

I out £20 credit on my account, and without anything seeming to happen or my agreeing to buy anything, it has gone down to £19.60. Why would that be?

SE62 by Visitor
  • 70 Views
  • 2 replies
  • 1 Helpful

Hi

Hi i need to talk to someone

Jade186 by Visitor
  • 62 Views
  • 1 replies
  • 0 Helpful

Can't renew my monthly plan

Since September last year, I've been paying £40 on a monthly basis, what I would do is just top up £40 in my account and it would renew automatucally,  but it's not working anymore, I've spent the entire month of April trying to renew it, I texted 15...