If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers. Our packs last up to 30 days and pay as you go customers benefit from: Pack Name...
I topped up £9 yesterday, but I completely forgot that my subscription plan was £10, so I tried to top up another £1 and found out that the minimum top-up amount is £5. I would like to ask if I can request a refund first and then top up to £10, as I ...
Hi,Switched from monthly to PAYG in October due to lack of usage. Topped up then with a fiver and since I barely use my phone for calling or texting over the network it lasted me a while - but it was still being used up as I had 25p on the 30th Marc...
Hi, I'm after receipts for my top-ups on my data only pay as you go sim. I've seen the previous answers to this question but when I called customer services they said it couldn't be done. The support rep was transferred from sales 2 weeks ago so i su...
I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38". Why is this?Secondly, I'm making regular top ups ...
Is this normal?
Hi From my PAYG SIM, I had no chargeable activity for 179 days but my SIM is working.I've topped up now.Do I need to contact CS to prevent hibernation?Thank you!
I have just received a text reminding me of the above. I thought it was 179 days in which this takes effect or has this changed? I last made a chargeable call on the 26th March which is 49 days ago so I wondered why I should receive this text so ea...
Heloo ، I bought a sim card from eBay and I am in Germany, but the sim card does not give the login signal and I cannot buy online. I hope you can help me. This is my number ee *********** [Mod edit: Please do not share personal details as your posts...
Hi, I just want to know how can I cancel my payment method because there is no money in the bank card. Thank You
I have outstanding credit however I’m unable to purchase add ons as the page states it’s not working
