Too up refund

MurdererTen · ‎15-05-2024

I topped up £9 yesterday, but I completely forgot that my subscription plan was £10, so I tried to top up another £1 and found out that the minimum top-up amount is £5. I would like to ask if I can request a refund first and then top up to £10, as I will be returning to my own country next month and no longer need this phone card. If not, what should I do with the extra £4? Does EE have a dedicated human line service? I keep getting artificial intelligence when I call.

XRaySpeX · ‎15-05-2024

@MurdererTen : PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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