Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 42725 Views
  • 92 replies
  • 12 Helpful

reembolso

Yesterday I requested an internet + cell phone plan, but it was not approved, but the amount of 30 pounds was debited from my account, which would refer to the down payment, could you tell me the deadline for this amount to return to the my account?

Something went wrong with my order

Hi, i have placed an order for sim only unlimited plan and porting if my number from vodafone on 10th April. till now i have not received the ee sim and my plan is still with Vodafone that i am I currently very hefty out if term rental. my order numb...

tapsri06 by Explorer
  • 73 Views
  • 3 replies
  • 2 Helpful

Resolved! Confirmation

i have just bought apple airpod headphones today and have yet to recieve a confirmation email or even tracking number, all i have received is a EE finance email and agreement number.slightly worried as these headphones are very expensive and i don’t ...

essy18 by Investigator
  • 157 Views
  • 9 replies
  • 0 Helpful

What is going on with my order?

 Hi, so as you can see I got this email after going through the application. I paid the upfront cost no issues. I get told to contact so I do.  A staff member answered and passed me through to someone else. I was then spoken to a by a rude woman who ...

IMG_7354.jpeg
Wb9966 by Explorer
  • 96 Views
  • 2 replies
  • 0 Helpful

Order back to the EE store

Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s  saying that “THE ORDER ITS BACK TO TH...

Upgrade

I upgraded my phone contract to the new galaxy s24 but still haven't gotten a confirmation email I can't get through to customer services to find out what's going on 

DPD Delivery

Hii ordered a new phone last week and arranged for it to be delivered on 27th April. Unfortunately I had to go out before the delivery arrived so it was rescheduled to 28th.I ensured I was in and followed the DPD updates closely. I watched my deliver...

No Conformation Email but Money Taken

Hi, I placed an order on Friday 12th April for an iPhone 15, 128GB in the colour Blue. I still have yet to receive a confirmation email, but the £30 deposit was taken straight away and has not been returned.I called EE on Monday 15th to ask what’s ha...