Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Roaming won’t work in US after purchasing add on and activating it in store. ?

Hi there, My roaming add on bundle isn’t working in the US after purchasing and activating in store.Any help or advice would be appreciated as I am stuck without incoming or outgoing calls here for four weeks.Many thanks

Resolved! Dissapearing text messages

My phone was texted by ee (150) which consisted of links to activate my add ons which i selected. But those texts have now vanished. Im unsure now what to do

Weird roaming messaged

I keep getting texts from EE telling me that I am roaming in Jersey when I am at Nolton Haven in West Wales. The linear distance between these places is 350 miles, so can anyone explain how this happens? Has anyone else had a similar experience?

Can’t call

Hello. Last couple of days i can’t or i can’t got any kind of call. I also try to contact 150&360 but i can’t it. How can i solution this problem…?

Re: Make calls abroad from the UK

I have the same problem. After upgrading I cant make any phone calls from UK to abroad mobiles or landlines.There is no option in my EE like the below.My EE > Account Settings > PARENTAL AND DATA CONTROLS > Make calls abroad from the UK Need help to ...

Resolved! When you are in Australia with Roam Abroad Pass, are WhatsApp calls chargeable

Error 093

I sent a text and received a text back saying Message for, with identification 3E4005201C04EF61B64801000700E22F could not be delivered, because of error (code 093). What does this mean

Resolved! Roaming in Ireland

Hello,I'm going to Ireland in May, was just wondering if it's free for pay as you go members, Thanks,Mark

Resolved! Re: Unknown charges on bill

I’ve had the same. Code is 85058 which says invalid when I checked. How can I find the company that kept charging me 19p, several times a day with some at the exact same time?

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...