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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5459 Views
  • 2 replies
  • 2 Helpful

Re: Is it just me or is ee phone signal poor

I have the same issue as you for a few months now - from 3 bars dropped to 1 bar and the signal is not good even in 1 mile radius. My friend cannot call me through calls unless using WhatsApp. I called the support team and they did a few tests but no...

Leah179 by Investigator
  • 85 Views
  • 5 replies
  • 0 Helpful

5G = no service

I’ve been a BT customer and subsequently an Ee customer for a lot a years, and my takeaway of the current data service is that a) I’m lucky if I get a service at all, and b) if it says 5G then it isn’t actually a service;.5 bars of 5G = no service (c...

Pmhend by Visitor
  • 89 Views
  • 1 replies
  • 0 Helpful

Signal dropping - Pontypridd area

Hi. I know a lot of people in the area have been complaining about this. More here; https://www.facebook.com/share/p/czwKNREiU2MhE8WG/. If it doesn't show, there are 75 people commenting saying they have been experiencing signal and call drops.It's b...

welsha by Contributor
  • 215 Views
  • 9 replies
  • 1 Helpful

EE festivals coverage

Finally sacked off O2 after being loyal to them since I was a kid. Its crazy how they were one of the best and now they're easily the worst, maybe just ahead of three.Does anyone know what the mobile coverage is like at big festivals such as Creamfie...

Re: Temporary Mobile Network Boosters

Could you please inbox me more information. We are after festival signal, temporary masts. Have contacted EE but the advisor I keep getting says you don't even do it! We have full signal but due to the amount of people it's unusable! We have been loo...

Danman7 by Investigator
  • 106 Views
  • 4 replies
  • 0 Helpful

Mast Fix Rural Scotland

Our village is in a very rural area. We all have antennas to receive an EE signal from 14 miles away over the sea. It’s always been not too bad at 20 plus mb download (some got 80 occasionally). For at least 2 months the signal is now more or less un...

Jas771 by Contributor
  • 307 Views
  • 14 replies
  • 3 Helpful

Re: Not registered on network

Hi Christopher I am having the same problem. When i try to make a call to a mobile number it doesn't connect and the screen says 'not registered on network'. I tried calling 150 and same message. I have restarted several times and checked coverage on...

eruth by Explorer
  • 176 Views
  • 9 replies
  • 3 Helpful

No Voice calls...

For the last five days I have been unable to make or receive any voice calls while I'm at home...Signal strength is the same as it's ever been. Data speed tests the same as usual. Text messaging no problem. But no voice calls received and all attempt...

Stevil75 by Explorer
  • 143 Views
  • 4 replies
  • 2 Helpful

Coverage in Kensington/Tuebrook

Update: 03 May 2024 Over the past few months, our engineers have been in negotiations with the site provider to legally obtain access to the area and complete surveys and designs to make sure the area will be suitable for the new mast. Pending a posi...

Leanne_T by EE Community Support Team
  • 1166 Views
  • 10 replies
  • 0 Helpful