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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 136121 Views
  • 49 replies
  • 20 Helpful

The option to buy more data has disappeared

Hello, I have a 25gb plan. I’m abroad and due to unforeseen circumstances (hospital) it has become an extended stay. I’ve spent all 25gb and have purchased a 10gb addon. Which is now also running out. However when trying to buy more the option is now...

Wouter by • Contributor
  • 638 Views
  • 10 replies
  • 1 Helpful

Top up

Hi,this month its take it two times for my bank card account why? 

Data sharing

I need to send some data to my daughter.but can’t access data sharing 

Paz4 by • Visitor
  • 471 Views
  • 1 replies
  • 1 Helpful

Resolved! Recent package

I am on a plan with EE and have been for a while, this is the first time this issue has occurred. I pay for unlimited calls and texts etc  but seem to have no credit even though on my plan it says I have 18 days left. Any suggestions on how to fix th...

SollyC by • Investigator
  • 403 Views
  • 11 replies
  • 1 Helpful

Money was taken out of my account for no reason

Hi, i pay £9 a month on the 11th of every month, however £9 was taken out of my account today for no reason when i paid for my data in may and im still supposed to be charged on the 11th of June, i would like my money back.

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