Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Gifting data outside Uk

I’m trying to gift data to my children but it’s not going through, is it because am outside the country?

Data gifting allowance

I have a smart iPhone plan which I pay £87 a month for. This gives me unlimited everything and then 100gb of data to gift every month. For some reason, I have only gifted 55gb to my children and I only have just over 400mb left!!! I used my phone as ...

"sign in to network" notification

I've been getting a "sign in to network" notification and when I tap on it, it then says my Data is blocked I went online to check my date on my plan ans in setting I tapped on "use mobile data" and it don't untick and says wait 30 mins which and I h...

Resolved! Data abroad

I’ve purchased the data travel pass as I am currently in Turkey. I have been charged but it still isn’t working although I have my data turned on. Any ideas?

Gifting data

I have 160gb data b it when I try to go fit to my son it says I don’t have enough?

Resolved! about data how i will know how much data i have left?

Subscription pack - mobile data has stopped working

My sons Samsung mobile data has not been working lately even though he has his full allowance still available. We have checked all settings, could there be an issue with the Sim card, it is a subscription pack sim card? He is able to text and call a...

My phone tells me different to My EE

My cycle renews on the 9th, EE is telling me I have used all my data for the month, (it's now the 11th) but my phone it telling me I have used 1.4gb of 4gb? I was also asked if I wanted to double my data, which I did to 8gb but that seems to have gon...

Resolved! Gifting Data

Hey all,So I have an unlimited data sim that allows me to gift 100+gig of data every month.In March I stopped being able to gift the data at any time during the month as I previously had been and instead my account was telling me that I had used it a...

My data won’t work aboard

Im in holiday in Portugal and have done all the steps to allow my data to be used. (I sent a text to 150 with “roaming” etc) I’ve upped my cap to allow for the daily charge and still nothing. I don’t want to ring up to ask for help as I’m worried i w...