Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Checking previous data usage

I am trying to find out how much data I used last month now that my data allowance has been reset. I looked at my bill but it didn't say (as I didn't use more than the limit I have). Is there a way to access this information on the app or otherwise?

Data usage abroad

I’m on holiday in France and I’m aware that there is a data cap of 50gb. I’m conscious that I don’t want to go over this limit, but I don’t know where to check how much I’ve used. I’m sure there used to be a place on the website where I could keep a ...

Adding LTE Smart Watch to SIM only plan

Hi,I am currently in the process of buying a new Google Pixel Watch 2 LTE.I am currently with EE on the 5G SIM Plan 24m 100GB, which is currently in my unlocked phone.Will the data I have, be available to my new watch as well as my phone? Basically I...

Mobile router

So, I've just had delivered a new EE mobile router 5G +sim £35 a month, the download speed is Atrocious, barely half a maps.My phone is better on 4G, trying to watch movies on a tablet is a joke.Why such a poor speed? Any answers please.

Roaming data fair use policy - March 2024

HiI’ve just come from a conversation with someone at EE upgrades and he told me that there is not now a fair use policy on roam abroad data and that I can use my full allowance when I travel!Is this true and how on earth can I find out for sure?! .. ...

data gifting failure again

I am unable to gift data to another family member with a number on our family account. System states the intended recipient's number has unlimited data. Not the first time this has happened. Customer services 150 not answering calls.

Morocco

My daughter has gone to Morocco. Can I remotely grant, or buy, data for her? I’m on a monthly contact with 3 of my children.

Incredible slow

I have 5gb plan and there is 150gb data. The mobile internet speed incredible slow since 2024. Could explain why that happen?

Gift data

Hi,I have two unlimited plans and two with data limits. When I try to transfer data from the unlimited plans to those with limits, an error pops up saying it failed, but when I transfer between those with limits, I can do so without any problems.

data roaming in europe

Ok so annoyed isnt the word ! i was persuaded to stay on an iphone and have had an iphone since iphone 4.. since getting the damn thing its been problem after problem and hey presto it doesnt fail to fk me up yet again ... i travel to Europe frequen...