EE app and website

Support using EE to manage your account and check data on-the-go.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1597 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

Alex_M_0-1687766298066.png Alex_M_1-1687766331596.png img-07 copy.png Alex_M_3-1687766544821.png
Alex_M by Star Contributor
  • 16759 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 209024 Views
  • 0 replies
  • 10 Helpful

Mobile account not linked

Tried to open the app this evening, only to be greeted with no account details and being asked to link a device for some reason?! Try to link mobile, more often than not it says unable to send passcode, then on the rare occasion it does send one it i...

V8Hilux by Investigator
  • 325 Views
  • 3 replies
  • 0 Helpful

Resolved! netflix smart benefit

hi, after upgrading my iphone i added netflix  on smart benefit, got sent link to activate netflix, entered mobile no, got sent a code, entered code then got "we have a technical issue please try again" if this happens to you, enter the link ee.co.uk...

cara8 by Visitor
  • 2539 Views
  • 19 replies
  • 2 Helpful

Complaint - New customer

I have tried making a complaint through the normal channels there have been promises of callbacks that have not been kept. I've been passed pillar to post. Complaints have been closed without my knowledge without being resolved and I'm a new customer...

Y24sad by Visitor
  • 75 Views
  • 1 replies
  • 1 Helpful

Resolved! Live chat

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix 

Charlxo by Investigator
  • 506 Views
  • 12 replies
  • 4 Helpful

my ee account comfirm no

had an , old account from  ee for mobile phone years ago ,  and now been changed over to  ee from bt after 15 years  with bt ,  but  when log in to my account as  use , same  email , to link my services  asks me to confirm   the  add of services by m...