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Complaint - New customer

Y24sad
Visitor

‎02-05-2024 03:53 PM

I have tried making a complaint through the normal channels there have been promises of callbacks that have not been kept. I've been passed pillar to post. Complaints have been closed without my knowledge without being resolved and I'm a new customer its been a nightmare.

I need someone senior to hear my issues and resolve them or this won't remain only my nightmare I promise. I will go the press.

 

1 REPLY 1
bristolian
Legend
Legend

‎02-05-2024 04:10 PM

This public forum doesn't form part of EE's complaints process which you are best off pursuing - there is an option to escalate to external arbitration if a complaint is unresolved after 8 weeks or deadlocked before.

Without any explanation of your issues or what services they are, there isn't any more specific advice can be given.

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