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re discount on new contract - existing customer

Andercl30
Visitor

‎04-11-2023 11:53 PM

Hi I am a social worker based in the local authority. I’ve completed a new contract today and was told that my long standing discount no longer applies. 

as a key worker, can you explain why this has been withdrawn? How can this be reestablished? 

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2 REPLIES 2
XRaySpeX
Grand Master
Grand Master

‎05-11-2023 02:23 AM

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Leanne_T
EE Community Support Team

‎05-11-2023 09:21 AM

Hi @Andercl30 

Thanks for coming here. 

Did you have a perk discount added to your account before you upgraded? 

Is your new plan already discounted? 

Leanne 🙂

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