05-11-2023 07:30 AM
Good Morning,
My son's SIM only contract came to an end yesterday, but it appears EE have cancelled my pay monthly contract by mistake. When I look at my account now it only shows his SIM. Also my phone is reporting no connection on my EE SIM. I am currently connected to the internet via the hotspot on my works phone. I need this sorted urgently.
Thanks
Russ Clark.
Solved! See the answer below or view the solution in context.
05-11-2023 09:31 AM
Morning @russclark70
Thanks for coming to the community.
This would need to be looked into for you, please get in touch with our mobile care team and the team can see what has happened and get this sorted for you. Our Contact EE page has ways to contact the team.
Leanne.
05-11-2023 09:31 AM
Morning @russclark70
Thanks for coming to the community.
This would need to be looked into for you, please get in touch with our mobile care team and the team can see what has happened and get this sorted for you. Our Contact EE page has ways to contact the team.
Leanne.
05-11-2023 09:33 AM
Thanks Leanne,
Already been sorted. Spoke to EE and they got it fixed 😊
Cheers
Russ.
05-11-2023 09:34 AM