Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Unable to upgrade online

I am trying to upgrade 4 phones on my family account, however, when I try on the EE app, online through google chrome and Microsoft edge I keep getting this error message - 'Unfortunately, we couldn't log you in, but you can still buy or upgrade - ju...

Resolved! Charge to bill

Ever since the EE app update. My charge to bill subscriptions have failed and will not go through. It has rejected any charge to bill payments. Is anyone else having this problem?

Broadband

Hi I took a broadband contract out with yourselves in may of £20 a month the letter states all my bank details etc are correct but I still have not made a payment I’m just wondering why ?

Resolved! Re: How do I access online chat

Hi there am wondering if I can apply for another contract

R

My roaming was for a month in May while in Spain it was cancelled and you have still been taking it out.

Re: How do i see my call history for call in the last month

I need to see calls I made from 02 07 2023 to 05 07 2023

Resolved! payments

i got contract and payed my £20 upfront i then got my first monthly payment two weeks later which should’ve have been end off month now my next payment is in 2nd august which was 20 days after my last payment why am i getting money out so often when ...

I need to pay my bill its overdue but its still not been taken out my account

About bill

Contract and billing

My watch Contract has been finished last Month I have forgot to inform EE to cancel my contract and I haven’t received any Email are text message about my contract ended up this month something like that now I contacted EE customer service. They are ...