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We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message   EE remains committed to offering value for money and customers ...

Sean_D by • Former EE Community Manager
  • 8478 Views
  • 2 replies
  • 5 Helpful

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE.   Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers:   If you’re in the last 100 days of your contract, you can upgrade to the late...

Sean_D by • Former EE Community Manager
  • 18740 Views
  • 0 replies
  • 9 Helpful

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?    Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Leanne_T by • EE Community Support Team
  • 36292 Views
  • 49 replies
  • 11 Helpful

Resolved! Payment

I’m trying to pay my bill before my direct debit but for some reason it won’t go through

Put on the wrong plan - nobody will help

On 13 May I upgraded my phone as my previous three year  ee contract was ending. I went online to get a new iPhone 15 pro on Flex Pay plus a 24 month EE Full Works iPhone contract, which comes with Apple One. A message came up when I tried to confirm...

KC61P by • Investigator
  • 63 Views
  • 4 replies
  • 0 Helpful

Unable to see mobile phone accouts or billing

HiWhen I log in and select subscriptions to see my mobile accounts, all I gey is a blank screen.  I have FF broadband (moved from BT - so paying full rate ) plus have three pay monthly sims that I can't see the details for.All three are linked to BB ...

Unknown Direct Debit

A Charity I work for has noticed Direct debits being set up which we are not aware of. We need information on who has set these up as we suspect fraud. I have tried the number 08009566000, but due to me not being a customer there isn't any options fo...

We call discount on overdue balance

Just had a call from the number 07973 100619 about my overdue balance and offering me so much % off the balance is this genuine please (sorry about the overdue balance recently changed jobs so wages were messed up and different payment dates).I recei...

Abby91 by • Explorer
  • 45 Views
  • 3 replies
  • 4 Helpful

Resolved! Mobile phone

How when I upgraded my phone I got a new phone but I pay it by flex pay at £10.95 and I pay 66-70pound a month for my subscription why is it not on same bill and am I paying the correct way thanks 

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