Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Upgrade only with flexipay

I am due an upgrade next month and even when talking to an advisor, flexipay is the only option. I don’t want a two year contract with a three year phone to pay off. Why has something that has worked so well in the past been changed? I am now going ...

Resolved! Phone bill

Hi need to setup a promise to pay

Unprofessional to say the least

Hi all.. Went through the process of joining EE did the credit check.. Paid the £30 upfront payment... All ticked off then boom nearly an hour later I receive an email saying the credit check has failed... 30 quid lighter... Nice... Good way to make ...

Transferring number and contract to someone else

I rang to transfer phone and contract to my son after 25mins a I got through to someone who said couldn’t do it without it going to pay as you go for them ?? I’ve looked on line and it should have been more straightforward (I did this before) did I...

Direct debit

I’ve changed my direct debit date by mistake , what can I do

Resolved! Upgrade for free

When can I upgrade for free

Resolved! Ending monthly contract this November struggling to pay bill with bypolar aental

My contract ends this number 2024. I suffer from bypolar and under the mental health services. Need help. Struggling to pay my bill

Resolved! Changing contract

I have recently changed my contract to sim only 06-01-2024 but realised there isn't enough data for me, can I change my plan

Resolved! Re: My phones been cut off

My pay day has been changed to the 24 and my bill was due on the 15th of this month and I need my phone I really need it connected pls what can I do

Leaving EE

leaving EE because my bill was £57 and use to be £20 a month I only get benefits monthly