High bill

[Ct41]

My bill seems very high this month and I cannot work out why 

[Chris_B]

@Ct41  Have you looked at the bill breakdown?  

[Jk102]

I can’t seem to find my breakdown 

[Katie_B]

Hello @Jk102. 

Have you downloaded your EE bill in your My EE account?

Katie

[Jk102]

I have tried everything to download my bill and it won’t let me I know
there has been a price increase but surely not as much as the last 2 bills

[Katie_B]

Hi @Jk102. 

Are you seeing an error message?

Are you trying to view this in the app or your My EE online?

Katie

[Jk102]

I have been using ee online account and whatever i try won’t let me onto my
bill accounts

[Katie_B]

Hi @Jk102. 

Have you ever been able to access your bills?

Katie