14-09-2023 06:56 AM
On 29.07.2023 I changed my contract to SIM only at £20 per month but I am still being charged £29 something. Why?
14-09-2023 07:19 AM - edited 14-09-2023 07:21 AM
@Nancy26 your new Sim only contract doesn’t start until you complete your full term of your current contract. I have to ask did you upgrade or just take out a new contract? How do you request this ?
14-09-2023 06:37 PM
14-09-2023 08:04 PM
@Nancy26 contracts, don’t just expire. They continue on a 30 day rolling contract at the minimum term date until you upgrade or change network. If you just took out a new contract you now have 2 contracts.