How do I claim exit fee back from EE for transferring broadband to BT

[derk19601960]

Recently transferred broadband from EE to BT as suggested by EE advisor when upgrading mobile contract, she said EE pay upto £300, I just have to claim it back once final bill paid, which now it has.

Cant remember what she said I have to do to reclaim it, cant find it online either

Any help appreciated Thanks

[Chris_B]

@derk19601960   Why would EE be giving you up to £300 if you’ve moved from EE to BT ?     EE will not payout anything if you’ve moved away from EE. 

[derk19601960]

When I find out, I will let you know

Same as Why EE promote move to  BT broadband when same company

[XRaySpeX]

EE & BT are not the same co. but separate ISPs with their own products & prices.

EE will pay exit fees in some circumstances when migrating some BB to EE but not the other way round. That would be up to BT.

[Chris_B]

@derk19601960   So your saying EE will pay you to move away from their service.    Why would EE pay you to leave ? 

[derk19601960 · Accepted solution]

Update,

I got wrong end of stick, BT pay exit fee, all sorted now by BT 👍