Since transferring to EE from BT, everything is now sorted out with one important and extremely aggravating problem.
I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 72 hours after that form being filled in by the help person.
Now about three weeks later nothing has happened.
The problem is the inability to set up the WiFi extender discs etc
Going through the link process I always end up with the message ! We need to check a few things, give us a call to confirm your identity, call 150 from your EE mobile. Etc etc. The only option then is to ‘Stop linking for now’
When phoning, I cannot seem to find the correct numbers to navigate to the ‘are you experiencing problems with the app’ page.
Anyone any ideas how to get this fixed?
