19-12-2023 04:06 PM
Recently transferred broadband from EE to BT as suggested by EE advisor when upgrading mobile contract, she said EE pay upto £300, I just have to claim it back once final bill paid, which now it has.
Cant remember what she said I have to do to reclaim it, cant find it online either
Any help appreciated Thanks
Solved! See the answer below or view the solution in context.
22-12-2023 03:42 PM
Update,
I got wrong end of stick, BT pay exit fee, all sorted now by BT 👍
19-12-2023 05:08 PM
@derk19601960 Why would EE be giving you up to £300 if you’ve moved from EE to BT ? EE will not payout anything if you’ve moved away from EE.
19-12-2023 05:27 PM
When I find out, I will let you know
Same as Why EE promote move to BT broadband when same company
19-12-2023 07:40 PM
EE & BT are not the same co. but separate ISPs with their own products & prices.
EE will pay exit fees in some circumstances when migrating some BB to EE but not the other way round. That would be up to BT.
19-12-2023 07:55 PM
@derk19601960 So your saying EE will pay you to move away from their service. Why would EE pay you to leave ?
22-12-2023 03:42 PM
Update,
I got wrong end of stick, BT pay exit fee, all sorted now by BT 👍