Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help

Joffie7
Explorer

‎14-02-2024 06:42 PM

I can’t see my broadband details in my ee app? Can’t add it or nothing. Why?

0 Helpful
4 REPLIES 4
Mustrum
Ace Contributor
Ace Contributor

‎14-02-2024 06:50 PM

@Joffie7   If you use a browser on a Laptop/PC and log into MYEE you can add it there.

The App is for mobile products, unless it has changed since last I looked.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Mustrum

‎14-02-2024 07:08 PM

@Mustrum wrote:

The App is for mobile products, unless it has changed since last I looked.

It has! The EE app includes Manage WiFi Controls (which I never seen mentioned for the online EE) which all the hoo-ha is about in the New EE BB community.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Joffie7
Explorer
In response to Mustrum

‎14-02-2024 07:22 PM

Just been on to phone to them and they said I have to link it on my phone first as I was on my iPad and I’ve done that but all details are correct and it’s says it’s wrong and now have to wait 15 minutes before I can try again 

 

0 Helpful
Mustrum
Ace Contributor
Ace Contributor
In response to XRaySpeX

‎14-02-2024 08:22 PM

@XRaySpeX wrote:

It has! The EE app includes Manage WiFi Controls (which I never seen mentioned for the online EE) which all the hoo-ha is about in the New EE BB community.

Thanks for that. Well I had another look, and it looks very similar to MYY on my laptop, although no Manage WiFi controls, but then I don't have one of the new routers, and if I click on the shop it comes up with an error.

Still look!

0 Helpful