Direct debit payments

[Bexter56]

I've just  upgraded my EE broadband and set up a new direct debit. £31.99

The broadband went live on the 13th of February. 

But they have taken another payment today (15feb) for old EE broadband, a different direct debit £46.94

Should I cancel that direct debit?

[Chris_B]

@Bexter56  Why did you setup a new DD you upgraded so the adjustment will be made to the original DD.     You need to call customer services about this. 

[Bexter56]

When I upgraded over the phone they  did it at ee

[Bexter56]

I had a new router delivered, and EE asked for bank details and sent DD . All done over the phone