Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Activating my new oppo find it lite

Struggling to get any network on my new oppo find it lite. Is there something I need to do to activate the phone because I'm using my old sim card ?

Resolved! Will EE be stocking the Vivo x60 phones?

So i've got my eye set on the Vivo X60 Pro Plus but i'm pretty happy with the coverage i get from EE so i'm wanting to stay with them, but i can't find anywhere if they will stock the Vivo phones. I'd like to upgrade through EE just to spread the cos...

Resolved! Pixel 6 getting stuck on H+

i have a Pixel 6 on Plusnet (EE network) but ever since getting the phone im finding that after disconnecting from wifi the phone will get stuck on H or H+ and never reconnect to 4G again without either rebooting the phone or resetting the the connec...

Trade-in

Hi, I have recently upgraded with ‘anytime upgrade’ so have had to trade in my old phone, I sent it off with special delivery on the 7th of April and haven’t heard anything from EE that they have received the phone? I’m really concerned as I have had...

Resolved! Broken phone - what are my options?

I've had my phone about 8 months and I recently dropped it and the screen appears broken. Nothing is showing but the phone is still working as the morning alarm is still going off! I inquired about getting the screen replaced but the shop said it wo...

Resolved! S21+ constantly having to turn phone off and on

When I make or receive calls I cannot hear anything. If I turn phone off and on again it works fine for the next call but then returns to not being able to hear anything. I have tried putting sim in another phone and worked OK. I have tried making ca...

changing sd card from old tablet to new tablet.tried just swoping them but not ?

Refere above ?

Resolved! Can i change my galaxy s22 ultra

Today i bought galaxy s22 ultra 128gb from ee with monthly payment contractAnd i changed my mind now i want 256 gb storage the box is sealed i haven't open it yetIs it possible to ask ee store to replace it to 256gb for me?

IMEI not recognised at EE for locked iPhone

Hi, I have seen a lot of posts in this community where the IMEI number is not recognised by EE when requesting to unlock an iPhone. Most of the resolutions are through private message, so the resolution isn't shared. I bought a iPhone 8 Plus a few ...

Lost photos after replacing phone

I damaged my old phone resulting in only half the screen working. I requested the data was backed up but when I've synced my new phone I have lost all my recent photos. Is there any way of getting my photos back? As my new phone came through the insu...