Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 14519 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 9659 Views
  • 0 replies
  • 6 Helpful

New pay as you go packs

We've launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.       Our packs last up to 30 days and pay as you go customers benefit from:   Pack Name...

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LAURA_MCW by Former EE Community Manager
  • 42177 Views
  • 27 replies
  • 21 Helpful

Resolved! Subscription Packs

Hi, I’m thinking of changing my subscription pack. Do I need to cancel my current pack first? Or can I go ahead and choose a new pack first then cancel my current pack? I hope this makes sense. 

LG441 by Visitor
  • 363 Views
  • 2 replies
  • 2 Helpful

eSIM on EE PAYG -due to new iPhone 15 setup

With the launch of the new iPhone 15 yesterday (September 12, 2023), Apple has switched to no physical SIM slot in some markets (including the USA)—those markets only allow you to run eSIMs on the iPhone 15. ***Question: When will EE allow PAYG custo...

Noord1 by Investigator
  • 2020 Views
  • 7 replies
  • 5 Helpful

Re: How to cancel

Thank you.    Does it mean I have to go to the shop to meet the seller for a 30-day contract before I can do a monthly subscription?

kpoon009 by Explorer
  • 309 Views
  • 4 replies
  • 1 Helpful

Facing issue for online subscriptions

I am new user of EE my first month add on package is expired now i want to make new plan and package but when go online the page doesn't show adds on offer and details it says sorry some of issue are there i already registered and download app please...

Sayyab by Visitor
  • 238 Views
  • 1 replies
  • 1 Helpful

Top up problems

I topped up my daughters phone with £10.00 on line , the money came out of my account, and i had an email to say it was succesfull but uts still saying she only got £2.60 on there?