15-02-2023 02:31 AM
hello, I had no signal on my phone, I thought something had happened to my subscription card, but it seems that it was not blocked, I can't make calls, I can't receive calls, nothing on my account, when I get a message that the account was or will be closed, can someone explain to me how an account can be closed suddenly?
15-02-2023 03:26 AM
Are you on contract or PAYG?
15-02-2023 03:29 AM
I have contract bussiness
15-02-2023 03:37 AM
The only reasons that a contract a/c would be closed would be either you cancelled it yourself or you didn't pay your bills & EE deactivated it.
15-02-2023 03:39 AM
alone not so much and the payments were up to date no delay absolutely nothing
15-02-2023 03:41 AM
and the highlight is that today I spoke with them to give me information about an order that I had placed online in the morning, they called me, we talked, and then I woke up that I only signaled nothing, so suddenly it seems to me the biggest possible abuse to conclude a contract if it would be like taking away the rights of a customer who paid and what he didn't consume and was up to date with everything, so it would be the greatest insensitivity
15-02-2023 07:40 AM
Good morning @Mariusiulian921.
I am so sorry to hear this.
Please give our business customer care team a call on 0800 956 6100 free from any landline or provider. The team will be able to look into this further for you.
Katie