Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 42559 Views
  • 92 replies
  • 12 Helpful

Re: Return Phone

I am going through the same thing but I still have my old phone luckily.   I was talking to an agent when my new phone  was trying to be delivered by DPD so he advised me to just refuse it which I did.  I normally only use 3-5GB data monthly.   Very ...

SherylJ by Explorer
  • 91 Views
  • 3 replies
  • 0 Helpful

Anytime Upgrade

I upgraded to the new iPhone in September but frankly I am not impressed with the battery life. I have decided to upgrade to the Samsung S24+ early and paid £100 as an upgrade fee. Previously when I have upgraded after a year I have decided to keep m...

wizzywig27 by Skilled Contributor
  • 138 Views
  • 3 replies
  • 0 Helpful

Warning Fake iPhone Handsets Being Delivered by DPD

If you are waiting for a phone being delivered check your parcel immeadiately.Today I had a new Iphone 15 Pro Max delivered this afternoon by DPD and upon opening the box and powering it up I have discovered it is a counterfeit chinese phone running ...

dvb75 by Investigator
  • 2036 Views
  • 35 replies
  • 27 Helpful

Re: Refund

I canceled order no ************ on April 02, 2024, via phone call at around 4.30 PM. The customer service representative said that my refund would be available within the next two days. Unfortunately, my refund amount of GBP15 has not been credited ...

no way to contact

First of all there was no good location to select so I chose news and info.I'm from the USA and I'm planning a trip to Scotland this summer. I've been trying to call or chat with someone from ee about what my options are and what the best store to go...

gojeffgo by Investigator
  • 162 Views
  • 5 replies
  • 1 Helpful

Upgrade

I'm due a mobile phone upgrade, placed an order, received a confirmation email with an order number, however my EE account status only has an essentials upgrade and there is no records of a new mobile device on order.

Baz01 by Visitor
  • 84 Views
  • 1 replies
  • 0 Helpful