Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Plus net transfer whilst overseas

Hi, I had to change from plusnet but I’m overseas in the USA. I’ve put my new EE sim in but I can’t get texts etc. bit of an issue now everything is 2FA. Any advice?

Resolved! Can't make calls

I am using an ee uk Sim in Nigeria and after buying a plan worth £15, I can't make calls nor send sms

Phone not allowing calls or text messages

I am with ee network and can't make or receive calls or text messages

Authentication code for Japanese apps not being received in UK

I have 2 Japanese apps which required authentication codes. 1 of which was previously installed a couple of years ago and at the time, I received the code as expected within a few seconds.One of the apps has a ticketing feature. I cannot access the t...

SMS Messages from overseas

My bank in Spain wants to send me an OTP by SMS but the message is not being recieved this end. The bank say the phone provider is blocking it but EE say they are not. Anyone had similar problems? If so how did you resolve the issue?

Re: I’m I. Antigua and can’t unblock roaming what can I do?

I have just been advised by EE tech support that EE do not have a call roaming agreement with Antigua, making my mobile phone useless when it comes to making calls to an Antiguan local number

Unable to make landline calls without phone cutting out

I have 2 IMO2 Q plus phones. Both are on pay monthly. Since approx middle of August, when I call any landline from anywhere with either mobile, then the other end rings for approx 3-4 rings and then hangs up. The call tone that I can hear is also now...

Resolved! £550 bill while in India

HiI have just seen approx £550.00 taken out of my bank account by EE. I am on holiday to India for a month. I contacted EE couple of days prior to leaving and spoke with customer service with a view to alerting them I would be in India for a month. ...

Buying a package before I return to the UK

I live in Thailand and had massive problems last Summer when I thought I could simply 'top up' by UK phone after switching to PAYG when returning to the UK for future visits. You can't, you have to buy a package, which is fine. I am about to come ...

Resolved! Roaming Abroad USA - Making Calls

Hi all,I did check on https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa and have the Roam Abroad Pass. Can i just double check that if i make calls to American Landlines whilst in the USA, whilst making reservations etc, will this be i...