Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Voicemail on a new sim with old number!

Hey so if I have a new phone and am waiting for a new sim with my old number on. Will I receive voicemails still? When I put this new sim card in that has my old number on will voicemails be lost? I’ve been left an important one in between sims and j...

Travelling to Ghana. What roaming / data options

HelloHave monthly plan. What are my options in Ghana? Can I use data from my plan?Is there a daily plan cost? Thanks

Abroad and unable to contact EE

Hi I am travelling Latin America. Was in Mexico and had a data pass and now am in Columbia. I can't get data here and I have no signal to call EE or to text 150, therefore I am stuck without data OR any way to contact EE. Please help and also provide...

International call barred from UK

Dear all, I'm a pay monthly mobile phone user, joined EE about 4 months ago. I just tried to ring a number in the Republic of Ireland - I think that's my first international call since joining. The number in Ireland is a mobile of a friend which I ha...

Resolved! SIM Only.

Hi there, I ordered a SIM only contract on the 8th August 2023. My phone contracts ends today. I’ve received no SIM card through, am I right in guessing it will change over automatically? And if so when will it change over? My app isn’t telling me an...

Can’t make or receive calls

My iPhone will not take or receive phone calls and I’m awaiting an important call

Re: My phone keeps cutting out when I’m on a call

Same with me. It is so annoying!! Mine even cut out when ee customer service broadband were transferring me to mobile to complain about it. I was listening to music and then bam, gone!!!

EE numbers can't call/text me

Anyone have issues where EE numbers specifically can't call or text them? So far I have come across two EE numbers that can't contact me. My number has been attached to different networks/sims/phones, so I don't think it is on my end.

I’m in Spain and not activated data roaming. Cannot send or ring 150.

Unable to text 150. Cannot ring 150. Cannot call Cust Serv helping number provided - service not available. Cannot locate live chat when logged in to my account. can anyone help me with this?

Resolved! In EU with roaming data but no internet suddenly

Hi there, I’m currently in Austria and my iPhone X has, after 2 weeks without problems, suddenly stopped connecting to the internet, despite being connected to 4G and despite having plenty of data for roaming on the contract. I’ve removed and put bac...