Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Why am I being charged for calling my Irish friend in London

How do I avoid charges when I call my Irish friend who lives in London - EE charges me as if she is still in Europe all the time..

SMS texts I send cannot be received by anyone

I'm with EE and my and my SMS texts cannot be received by anyone. I have a Moto G73 5G phone. RCS works fine and so do phone calls. I can receive texts from everyone. My SMS texts appear to send on my phone ( no failed delivery message) but the perso...

Feature request: Map of EE WiFi coverage boost hotspots

I have found the EE WiFi coverage boost hotspots really helpful in areas of poor coverage, but I would like a way to locate my nearest hotspot. I understand these are sometimes residential BT WiFi hotspots so privacy is an issue but an approximate lo...

Bad call quality

HiI purchased an iphone14 in June this year from EE and have since been experiencing really bad call quality- loss of sound on outgoing calls for receiver and robotic /garbled speak both incoming and outgoing. Affecting calls experienced both home a...

Re: Cannot make calls in Nigeria

I discovered as well that I can only receive calls but make calls to a Nigerian no. I don’t think that is fair. This should be looked into. It defeats the purpose of roaming your line if you can’t make calls locally without getting a new sim here.

US phone service not working

So angry - stuck in the US with a phone not working for the second time in a month, despite ee assuring me it would work this time. It's basically impossible to contact them from abroad when phone not letting me make calls - I can receive whatsapps e...

No calling available in USA

I have purchased roaming for USA and increased spend cap but I can’t make or receive any calls

network connection failed

I don't seem to be able to send and receive any texts, not just automated ones. My sim card can't connect to any network. I tried automatic network, it didn't work. then I tried to manually connect to available networks, it failed too.I don't know wh...

Roaming v spend cap

Hi allI'm not paying extra for roaming, because that's basic theft.I have my spend cap set at zero, so can I safely leave my phone connected while abroad to receive any texts? What will happen to people who call me? Previously I've been charged for t...

Can't receive or make calls with upgraded sim

We can make or receive calls with new upgraded sims, can someone from EE please help us