Mobile Network discussions

Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA. To hel...

How to check/report a fault on EE mobile network

Hi, I’m actually a BT mobile customer but I’m trying to find out if there is a network issue on my local EE mast as getting no service at home. I’ve gone to the EE site and clicked on the network status update link (after first having to create an EE...

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG. Having been an EE customer for many years I recently purchased a new 5G enabled handset. I am shocked to find out that EE have still not enabled 5G in their PAYG plans. Come on EE, you should...

Recently people often can't hear me speak, signal bad on VoLTE ? esp'lly indoors

Internet failing

Hello,I wonder if someone can help me. I have been having some problems with my data since 7 months now. My whatsapp doesnt send videos,photos or audios without wifi. Also some platforms like Instagram or Tiktok doesnt work properly. Does anyone had ...

Upload speed really low on Max Unlimited plan

Hi there,I'm on the Max Unlimited plan, and when I run a speed test on the phone (Ookla), it says that I am getting say 100 mbps download speed and 30 mbps upload speed, however, at that precise moment, I am actually only getting about 0.8meg upload ...

Whats happened to EE ping latency On 4g??

Hi I'm on pay as you go and the ping on speedtest used to only be about 19ms, Web browsing or general use felt very snappy on 4g, often better than other networks' 5g.I was considering going on contract but since about end of May the ping latency is ...

St. Albans phone aignal

My signal is terrible and will drop out multiple times over a short period. This seems not just to be confined to my address but locally too! I don’t have Wi-Fi at home so can’t use this. I lose calls, can’t make calls sometimes. I know it’s not the ...

no internet service on my home region

I've been a new client for a month. I live in Handflord Manchester. I suffer from no internet access with mobile or mobile board band wifi. For a few days without services, I needed to drive to the Cheadle car park to do my business.

Resolved! Text from EE saying welcome back.

I had a text showing me how to use roaming while I am in Jersey. Then a few 'welcome back' messages. I haven't been anywhere! Anyone know why this would happen and does it have any implications?

Poor call quality and internet tethering capped to 5mbps in NN8 4RT area

I’m a long standing payg customer with over 40gb data allowance in my account. However, over the last few weeks I’ve notice poor call quality and more recently data speeds have dropped considerably. I sometimes use a TP link 4G router to use up my ...