17-04-2024 10:08 AM
Hi,
Incoming calls are going directly to the answering machine even though my phone is on and the signal is full. I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails. Any possible troubleshooting options? I did try the diagnostic menu through 150, which mentioned tests would be carried out 2 days ago, but I yet to receive any feedback.
17-04-2024 11:39 AM
As a first step, try toggling flight mode. Then restart your phone if that fails.
17-04-2024 02:28 PM
Try rebooting VM by texting VM ON to 150 followed by VM OFF. That usually does the trick.
17-04-2024 03:57 PM
Toggling the voicemail diverts won't have any impact on outgoing calls.
The impact on incoming calls wouldn't normally be an unconditional divert being set.