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Change back to old number

jamiebrxxn
Visitor

hi there,

i don't know if this is possible but would it be possible to revert back to my old number?

I have an important account which is linked to the number and its the only way i can gain access.

I have tried to call the number but it goes straight to an ee answer machine and texts wont go through.

I have tried contacting support to gain access but they advised they would need either access to my old number or my bank account which was shut down 3 years ago.

Even if i could get the texts forwarded onto my account for 1 hour i could resolve the issue.

Jamie

 

1 REPLY 1
Katie_B
EE Community Support Team

Hello @jamiebrxxn

Welcome to the community. 

Unfortunately, once a number is changed or cancelled it is not possible to get this back. 

Katie