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Upgrading pay as you go sim

Heera
Visitor

‎13-05-2024 08:10 PM

Hello

 

Will my phone number stay the same if I put in my new upgraded pay as you go simcard? 

 

Today I received my new simcard and on the sticker it says the pin and puk code but also says mobile number which is not the same phone number as the one I have. 

 

Now im hesitant to put in this new sim card. Please help.

 

(I was asked to get a new upgraded simcard by EE as my data was no longer working on the old simcard I have in my phone which use to be T-mobile) when I called customer helpline to ask for a new upgraded pay as you go simcard so that I can use data- nothing was mentioned of a new phone number or keeping old  number. I obviously want to keep my old number. If I put in the new simcard will it change? )

Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎13-05-2024 10:43 PM

You should have asked for a SIM with the same no. as your old SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Katie_B
EE Community Support Team
In response to XRaySpeX

‎14-05-2024 07:50 AM

Hello @Heera. 

Thanks for coming here. 

If you have activated the SIM and you have been provided with a new number please give us a call on 150. 

Katie

0 Helpful