22-09-2023 09:27 AM
Hi!
Long ago, I set my mobile call divert to my home landline answer machine
But I'm dumping the landline so I need to set up voicemail on my phone
I can't remember how I set it up all those years ago!
Can anyone offer clear direction, please?
22-09-2023 12:05 PM
Hi @Ferel-Rebel
Thanks for coming here.
What phone are you using?
Can you view the divert in your phone call settings and cancel this?
To activate voicemail you can text VM ON to 150 if this is currently turned off.
Leanne.
22-09-2023 12:52 PM
22-09-2023 01:11 PM
Thanks for getting back to us @Ferel-Rebel.
In this case I would recommend speaking with our technical care team on 150.
The team will have access to your account and will be able to view this further.
Katie
22-09-2023 05:29 PM
All phones will have a call divert menu, where you can set various diverts - either an "unconditional" divert all calls, or "conditional" diverts for when your phone is unreachable, busy or no answer.
You can use this menu to configure your diverts as you desire.