Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

data

praful_63
Investigator
Investigator

‎15-03-2022 06:52 AM - last edited on ‎15-03-2022 07:14 AM by EE Community Moderator

I've changed my plan from 5gb data to 10gb data from last December 2021 When i bought new sim plan but every month when its renew they put me back to 5gb data then i have to send screen shot, leaflets. Even my left over data is not rollover. Luckily I still have leaflets. So i have to send them my left data and the photos of leaflets, Is there any solution for this, if it there please do advice. thanks Praful xxxxx

 

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎15-03-2022 08:48 AM

Hi @praful_63,

 

I'm sorry to hear you are having an issue with your plan. Please get in touch with Customer Care so a member of the team can help.

 

James

XRaySpeX
Grand Master
Grand Master

‎15-03-2022 10:55 AM

On contract leftover data doesn't rollover. Are you on PAYG?

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
praful_63
Investigator
Investigator
In response to XRaySpeX

‎16-03-2022 07:19 AM

yeah I am on PAYG, thanks i will try that number

0 Helpful