Using my data

[Erinhbee]

For a couple of weeks, my data hasn’t been working correctly. I have over 15GB and enough service, but all I can use when it's on is sending Snapchat. Google maps or Google, in general, are not responding. 

[Christopher_G]

Hi @Erinhbee

Welcome to the community.

Is this a permanent thing? Are you able to browse internet pages and other apps on mobile data?

Do those apps work on WiFi?

Chris

[Erinhbee]

No, only snapchat. I can't browse the internet or go on any apps. It always
says the connection failed.

[Christopher_G]

Thanks, @Erinhbee. Just a few more questions:

Is the mobile data switched on in your phone settings?

Have you tried restarting your phone? 

Are you on contract or pay as you go?

Chris

[Erinhbee]

Yes its all switched on and I pay £10 a month for a pack

[bristolian]

If you try using these apps with mobile data intentionally disabled, does the error change?