No mobile data

[AndyH12]

Hello there,

I bought a Fairphone with a new SIM on a plan last week but the mobile data don't appear to work. I've tried setting up a new APN with the instruction as found here on the forum, but to no avail. There is also an eSIM in the phone, but I have disabled it.

Any suggestions what to do next?

[Northerner]

Hi @AndyH12 

Tried these settings?

https://forum.fairphone.com/t/mms-not-sending-phone-coop/32548

Thanks 

[AndyH12]

Hi Northerner,

None of those links are working here...

I've done a reset on the mobile network and wifi and set up a new APN using the details in this forum, but that hasn't worked.

I did notice that I am able to connect to 3G (though the internet does not work), but it won't connect to LTE....

[AndyH12]

Update: also the same problem on my old phone. I'm apparently also unable to send texts so it might not just be a data problem. Unless someone has any other suggestions, I'll go back to the shop tomorrow and change the SIM for a new one.

[Christopher_G]

Hi @AndyH12

Let us know how you get on in store, it would be great to know how you get this sorted.

Chris

[AndyH12 · Accepted solution]

Problem solved. It turned out to be an entirely different problem. My account was suspended because an initial payment had not gone through.

[Christopher_G]

Mystery solved. Thanks for letting us know, @AndyH12.

Glad you got to the bottom of it.

Chris