Internet issue

[Sophie701]

Hi,

Whether I am connected to my Wi-Fi at home or using my data, I can't seem to be connected to the internet. Can anyone help? 

[Leanne_T]

Hi @Sophie701 

Thanks for coming here 🙂

Have you tried restarting your device? 

What happens when you try and access any apps or web sites? 

Leanne. 

[Sophie701]

Hi,

Yes I have restarted my phone several times and have even reset the network
as advised by Apple.
Nothing seems to fix this issue. Some apps work (facebook, instagram) but
others don't.
I get emails notifications but the emails don't show; all I get is "no
internet connection"

[Leanne_T]

Thanks @Sophie701 

Is this happening in multiple locations? 

Are you able to try the SIM card in another phone to see if the same happens? 

Leanne 🙂

[Sophie701]

it's happening everywhere (for example using my work wi-fi). I get
connected to the wi-fi, but I don't get an internet connection.
I have just upgraded my phone. It has an esim card so I can't transfer to
another phone!

[Leanne_T]

I see, thanks @Sophie701 

In this case, please call us on 150 and our tech guides will run through some troubleshooting to see what is needed to get this sorted for you. 

Leanne.

[Sophie701]

ok thanks. I will call this afternoon when I have some free time.
Thank you for your help.

Sophie

[Leanne_T]

No problem @Sophie701 

Let me know how you get on.

Leanne 🙂

[Sophie701]

Will do.

Sophie

[Leanne_T]

Thank you @Sophie701 

Leanne 🙂