Data gifting not taking effect

[jimwillsher]

Hi

I anyone else having problems with data gifting? I've gifted twice this month (my reset day in 15th) and neither has been applied.

Jim

[XRaySpeX]

Your images cannot be approved for display on this public site as they reveal your mobile nos.

[Leanne_T]

Morning @jimwillsher 

Thanks for coming here. 

Have you received a text to let you know the data has been gifted? 

How much data did you gift? 

Thanks 🙂

Leanne.

[jimwillsher]

Hi Leanne

I can't tell; as they are both data-only SIMs used in routers, not telphones. I have no issue with posting what the phone numbers are; anyone calling them won't get an answer.

At the same time I also gifted data to my wife's phone and that shows up correctly.

Jim

[Leanne_T]

Thanks for coming back to me @jimwillsher 

Please call us and our mobile guides can access the account and get this looked into in more detail for you 🙂

Let me know how you get on. 

Leanne.

[jimwillsher]

Thanks Leanne. Once I got though to somebody who actually understood the problem (she was excellent; her colleague less so) she's confirmed that it's an ongoing issue at your end.

Jim

[Leanne_T]

Thanks for coming back and letting me know @jimwillsher 

Leanne 🙂

[XRaySpeX]

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.