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Gifted family 2nd EE sim 25GB data 3wks ago but not added to there SIM????.

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IMBLOODYSKINT
Contributor
Contributor

‎21-09-2022 07:53 PM

So,

 Now they have used there 5gb EE have messaged them saying no more data so they will be put on slow data speed. The 25GB data I gifted to them was taken from my 125GB plan YET its not been added onto there 5gb data plan ?????

Both SIMS/Numbers are on the same account.

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12 REPLIES 12
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IMBLOODYSKINT
Contributor
Contributor
In response to James_B

‎22-09-2022 02:08 PM

Thanks again James.

I actaully got the MYEE app working and started chat but the result of that was "sorry there a problem with there system rightnow so they can't get into my account so try messaging them in 2-4hrs. SO thats what I will try and do

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James_B
EE Community Support Team
In response to IMBLOODYSKINT

‎22-09-2022 02:28 PM

OK, @IMBLOODYSKINT

Please let us know how you get on.

James

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IMBLOODYSKINT
Contributor
Contributor
In response to James_B

‎22-09-2022 08:04 PM

So,

Managed to speak to a nice girl/lady at EE customer services who made me smile when she said, "thats Lush" and after 5min ish of explaining and her checking account she added 20gb to my data so I gifted it to mothers sim AND this time it worked. Hoping it continues to work from now. Thanks again for all your help/messages James.

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