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Data

westernbond234
Visitor

‎19-03-2022 08:09 PM

I just loaded 10GBP to my phone line for my monthly subscription. And since 3 hours now, the data or connection is yet to come up. How do i connect to mobile data. I cant even receive any messages anymore on my phone, nor browse or chat on WhatsApp. What could be happening. What can i do ?

0 Helpful
2 REPLIES 2
Northerner
Grand Master
Grand Master

‎19-03-2022 08:55 PM

Hi @westernbond234 

 

Try restarting your device.

 

Are you in the UK? 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
XRaySpeX
Grand Master
Grand Master

‎19-03-2022 09:20 PM

@westernbond234 : Can you make calls & texts?

 

Have you checked the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)