Data less than what I purchased

nicholaswgr · ‎16-04-2023

I bought a 30GB sim card from Heathrow airport last week for £25 but it seem like i only have 25gb. It’s a week in and they’re telling me i’ve used 80% of my data, that’s just impossible.

Leanne_T · ‎20-04-2023

Hi @nicholaswgr

Thanks for coming here.

The reply shows the £15 pack has been purchased, I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂

View solution in original post

XRaySpeX · ‎16-04-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

nicholaswgr · ‎20-04-2023

“Your current balance as of today 07:31 is £0.00. You have unlimited minutes, unlimited texts and 883MB remaining until 08/05/2023 for your SIM Local Pack. Your last top up was £15.00 on 14/02/2023 at 14:14. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices”

Leanne_T · ‎20-04-2023

Hi @nicholaswgr

Thanks for coming here.

The reply shows the £15 pack has been purchased, I would suggest giving us a call on 150 and the team will get this looked into for you.

Leanne 🙂