data abroad

[suesharp2020]

I have been in Morocco and bought an add-on for 7 days - 45MB costing  £28.54. 

I had barely used anything - 2 whatsapp messages  - and within a few hours I got an 80% alert, and then almost immediately it expired. 

What's going on?  What a waste of money and can I get a refund!?

[James_B]

Hi @suesharp2020,

Welcome to the EE Community. 🙂

45MB is a relatively small add-on, was it pictures you sent via WhatsApp? 

All other apps that you have allowed to use mobile data could have also been updating in the background.

James

[bristolian]

If you text BALANCE to 150, what is the response?

Does your phone's data counter report any app that may have been using data without your realising?

[Nawel1]

Same here! I'm on holiday in Egypt and paid £32.64, checked my emails and got an alert saying I have used 80% of my allowance. 

[Christopher_G]

Hi @Nawel1 

Welcome to the community.

It's definitely worth utilising WiFi where available. 45MB is a relatively small data allowance.

Chris