Data gifting urgent

[Yanaxa]

I News to gift data urgently and the app is down for a few days now please help

[Steve654]

Ditto. 

[Leanne_T]

Hi @Yanaxa @Steve654 

Thanks for coming to the community. 

Can you access your My EE account online? 

Have you tried to deleting and reinstalling the app? 

Leanne 🙂

[Steve654]

Did try that, no success. The app appears to be allowing data gifting now. You do need some form of human after hours tech support. 

[Alex_M]

You were trying to gift data at 2-3am, surely you cannot expect EE to have tech support on standby at that time, just in case someone has a problem gifting data! 😁

[PaulyM]

This is my first time looking for something on the community site of EE. I must say that I personally found your answer to the person who was asking a general question quite rude and completely unjustified. Anybody who is seeking an answer to a question from such a large business like EE these days, would expect to be answered by either somebody from the UK or somebody from a foreign country who speaks English quite well. Therefore, I would have thought a proper answer might have been more useful to the person who asked for an answer and other people like myself who were searching for a solution to a problem.

[Chris_B]

@PaulyM   With whom are you speaking to ?  Who are you finding fault with in a public forum?     As in public that gives the public an opportunity like yourself to actually make a comment on.   This isn’t customer services.  

[PaulyM]

Hello Chris _B, 

     I was talking to someone called Alex _M. Considering that EE has just merged with BT to make the largest tech company in the UK, I would have thought that I could contact tech support at any time of the day or night. I have in the past managed to get through to tech support at EE at night but not in the UK but I didn't specify that I wanted to only speak to the UK support team. If you can read the story from the beginning, you will find that I was commenting on an answer made to another community member who was asking for help to a problem the same as the one I had. Talk about people blowing things out of proportion.......