Gift data

Buffer123 · ‎21-12-2023

Hi I’ve brought a we sim for my router and I’m trying to get gift data from my re app but it says no contact so I phoned EE and they say the gift data isn’t work right now on the app but they could do it over the phone… Is that right because I wanted to do it through the EE app not phone all the time

many Thanks

XRaySpeX · ‎21-12-2023

Is it on contract or PAYG? You can't gift data from PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Buffer123 · ‎21-12-2023

I’m not pay as you go

Sent from my iPhone

James_B · ‎22-12-2023

Hi @Buffer123,

Are you able to gift data this morning?

James

Buffer123 · ‎22-12-2023

Hi James no it’s still the same

Sent from my iPhone

James_B · ‎22-12-2023

Hi @Buffer123,

Which mobile broadband plan are you using?

What about the plan you're gifting to?

Which error message do you see?

James

Buffer123 · ‎22-12-2023

Just phoned EE very helpful there’s something wrong at there end… he said I am eligible for gift data but for some reason I can’t do it through the app but hopefully it will sort itself out

James_B · ‎22-12-2023

Thanks for the update @Buffer123

I hope the issue with your account is resolved soon.

James