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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 1552 Views
  • 12 replies
  • 1 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 16719 Views
  • 15 replies
  • 8 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 207447 Views
  • 0 replies
  • 10 Helpful

Resolved! Bill

Hi I am just wondering what my bill is for my next payment on 15th may 

Linking products to account

I am having 2 problemsFirst my the account to which my products are linked appears to be linked to the mobile number that I moved from when keeping my original one. Could be something else?Second it is impossible to contact a person to speak to using...

John5527 by Explorer
  • 104 Views
  • 2 replies
  • 1 Helpful

Website never works properly

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.I've been trying to research various EE product to buy, but keep getting"Oopps, that didn't work, please try later"Error xxxx bad requestError...

nickburt by Investigator
  • 492 Views
  • 16 replies
  • 12 Helpful

Resolved! Cannot view plans and data usage on myEE app

The myEE app is without doubt one of the worst apps I've ever used from a mobile provider. There is always something wrong with the app/service.  Currently I cannot access my plans and data. Instead I get a message from the control centre informing m...

Triaz-08 by Visitor
  • 973 Views
  • 4 replies
  • 6 Helpful

Resolved! EE App

How long is it going to take for the EE App to get fixed for goodness sake! ? 2 days out of service is ridiculous. Get on with it please or just put out an update. 

BS001 by Explorer
  • 84 Views
  • 2 replies
  • 0 Helpful